Terms of service

The general terms and conditions of the online store www.gloriabags.com are drafted in accordance with the Consumer Protection Act (ZVPot), the Electronic Commerce Market Act (ZEPT), and the Personal Data Protection Act (ZVOP-1).

The general terms and conditions govern the operation of the online store, the rights of the user, and the business relationship between the provider and the customer.

The online store www.gloriabags.com, accessible through the internet, enables the purchase of unique and handmade leather bags, as evidenced by the presentation on the subpages of the sales program, also presented in the main menu. You can view the entire product range, product information, and prices on the website.

The customer agrees to the entire terms and conditions before placing an order.

Images of products are taken by a photographer, and each ordered item is unique. The color shade may vary from the actual shade due to different screen settings. The customer always has the option to view the items (by prior arrangement) in the physical store Gloria Bags, Ljubljanska c. 106, 1230 Domžale.

The online store GLORIA BAGS is operated by the company:

Gloria, Ana Strnišnik s.p. Kamniška c. 24, Zg. Jarše 1235 Radomlje Slovenia

Registration number: 7991428000 VAT number: NO

The company was registered in the Business Register of Slovenia on June 1, 2017.

PROTECTION OF PERSONAL DATA

Gloria, Ana Strnišnik s.p. undertakes to respect the privacy of users and will not disclose their personal data to third parties without the user's consent.

PRICES

The prices of products listed in the online store are the same as those on the received invoice. VAT is not charged because Gloria, Ana Strnišnik s.p. is not a taxpayer. We reserve the right to change prices without prior notice or explanation. Discounted prices are clearly stated and applied to the final amount.

Ordering Process before Placing an Order

1. Selecting Products

Before placing an order, you need to choose the desired products on the online store. You can do this by clicking the "Add to Cart" button on the individual product view.

1. Cart Confirmation or Order Summary

After selecting the appropriate products, proceed to the cart or checkout page (https://www.gloriabags.com/cart). Here, you can review your selected items, add new ones, or remove items from the cart.

1. Login

At this stage of the purchase, you need to log in and provide your personal information. The submission of personal data is solely for delivery purposes and is in accordance with GDPR.

1. Address

When choosing the delivery address, specify your desired delivery address. The delivery address can be different from your personal address. In this case, the selected items will be sent to the specified delivery address.

1. Payment

The final step involves verifying and confirming your order. By clicking the button, you agree to the submitted order and the terms and conditions, finalizing your purchase. You can choose to pay by credit card, PayPal, or bank transfer. In the case of the latter option, we will send you a proforma invoice to your email address.

CANCELLATION OF ORDERS OR WITHDRAWAL FROM CONTRACT

A customer who orders products on the Gloria Bags online store (www.gloriabags.com) can, if they are not satisfied with the ordered products or wish to withdraw from the contract (purchase) for any reason, notify the company within 14 days of receiving the product (in writing or by email: gloriabags.info@gmail.com) without having to state a reason for their decision. They must then return the goods to the company within 14 days of the notice (to the address: Aligator d.o.o - Ana, Kamniška c. 24, Zg. Jarše, 1235 Radomlje). The company will refund all payments made by the customer within 14 days of receiving the notice, without the customer having to request it. The customer agrees not to return the items without prior notice to the seller, Gloria Bags. Returns outside the prescribed period in the Business Policy (14 days) are not possible.

The costs incurred in returning the goods are the responsibility of the customer. The returned products must be unused, undamaged, and in their original packaging, with the original receipt attached.

MATERIAL DEFECT

A defect is considered material when:

• the product lacks the qualities necessary for its normal use or for circulation;
• the product lacks the qualities necessary for the special use for which the customer acquires it, which was known to the seller or should have been known to the seller;
• the product lacks the qualities and characteristics that were expressly or silently agreed upon or prescribed;
• the provider delivered a product that does not match the sample or model, unless the sample or model was shown only for information purposes.

Material Defect Rights:

The consumer can exercise their rights based on material defects by notifying the seller of the defect within two months from the day when the defect was discovered. The consumer must describe the defect in detail in the notice and allow the seller to inspect the item. The notice of defect can be sent to the seller personally, for which the seller must issue a receipt, or it can be sent to the store where the item was purchased or to the seller's representative with whom the consumer entered into the contract. The seller is not liable for material defects in the goods that occur after two years have passed since the goods were delivered.

It is considered that the defect in the item existed at the time of delivery if it occurs within six months of delivery. The consumer's rights based on material defects expire two years from the day when the consumer notified the seller of the defect. A consumer who has properly notified the seller of a defect has the right to demand that the seller:

• rectify the defect in the item or return a proportionate part of the paid amount in relation to the defect;
• replace the defective item with a defect-free item or return the paid amount.

If the existence of a defect in the item or an error in the service is not disputed, the company must, as soon as possible, but no later than within eight days, satisfy the consumer's request from Article 37c and 38 of this law. The company must respond to the consumer's request in writing within eight days of receiving it if the existence of a defect in the item or an error in the service is disputed.

• NOTE: In the case of personalized products and/or products made to measure, the right of withdrawal does NOT apply. As the Consumer Protection Act (Article 43) dictates: "... the consumer has no right to withdraw from the contract under the first paragraph of this article for these contracts: for goods made according to the consumer's precise instructions and tailored to his personal needs.

METHODS OF PAYMENT

The provider offers the following payment methods:

• cash (upon personal pickup), bank transfer to the account of the administrator Gloria, Ana Strnišnik s.p. (based on an offer/proforma invoice), and various electronic payment methods with payment cards.

The provider issues an invoice to the customer in a durable and/or electronic medium, with itemized costs and instructions on how to withdraw from the purchase and return the products if necessary.

DELIVERY

The postage fee is determined on a case-by-case basis and depends on the weight of the item. We reserve the right to provide free postage during certain months or periods.

Items are delivered by Pošta Slovenije. If the item is in stock, it will be shipped within 1-2 days of receiving payment, while made-to-order items are shipped later, as the production time is longer.

RETURN OF GOODS

Cancellation of the contract or return of goods is possible within 14 days of receiving the goods, but the customer must also notify the provider within that time. The customer must return the goods at their own expense to the address Aligator do.o., Ana Strnišnik s.p., Kamniška c. 24, Zg. Jarše, 1235 Radomlje.

The provider will refund the purchase price within 14 days of receiving the notice of withdrawal, reserving the right to withhold the refund until the returned item is received or until the customer provides proof of sending the item back.

The provider will refund the payment received to the customer using the same payment method, unless the consumer explicitly requests a different payment method and if this does not result in additional costs for the customer.

Only products purchased from the online store www.gloriabags.com can be exchanged. Exchange of products purchased from other sales outlets is possible only at the location where the item was purchased.

COMPLAINTS AND DISPUTES

The provider respects the applicable consumer protection legislation and makes every effort to fulfill its obligation to establish an effective system for handling complaints. Users can send complaints to the email address gloriabags.info@gmail.com. The complaint handling process is confidential. Gloria, Ana Strnišnik s.p. is aware that the essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to bring the dispute to court. Therefore, Gloria, Ana Strnišnik s.p. strives to the best of its ability to resolve any disputes amicably. The provider must acknowledge receipt of the complaint within five working days, inform the user how long it will take to process it, and keep the user informed of the progress of the process.